Redesigning a Complex CX Analytics Platform for Clearer, Role-Based Decision Making
B2B SaaS · Product Design · Complex Systems · Enterprise UX · Data-Heavy Dashboards · CX Analytics
B2B SaaS · Product Design · Complex Systems · Enterprise UX · Data-Heavy Dashboards · CX Analytics
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The purpose of this program is to be able to register restaurant orders in the system of food raw material suppliers. This project was designed by the order of the British company SELECTED.
This project focused on redesigning the admin panel to create an intuitive, user-friendly experience, reducing friction, improving usability, and minimizing the need for ongoing support.
Experiments in designing products where AI becomes part of the user experience.
Recommendation · Ranking · Generative AIExploring how AI can match job opportunities with a user’s experience and preferences while keeping recommendations understandable and controllable.
My research interests focus on how people understand, trust, and collaborate with AI systems, particularly within professional and decision-making contexts.
Research Interests : Human-AI | Interaction | Trust in AI | Human-Centered AI | AI-assisted Professional Work
The Role of Trust, Human Oversight, and Reliance in Corporate Messaging Strategies
Manuscript under review · 2026
Human-AI Interaction . Generative AI . Trust . Human OversightA mixed-methods study investigating how transparency, explainability, and human control influence trust, reliance, and delegation when professionals work with generative AI.
Have a project, research idea, collaboration opportunity, or simply want to exchange ideas around Product Design and AI? I’d be happy to connect.
About
For nearly a decade, I’ve been designing digital products around real human needs, complex workflows, and business challenges.
Over time, that practice has led me to deeper questions: How do people understand and trust intelligent systems? How should AI support human decisions without taking away control? And how can we design AI-powered products that remain genuinely human-centered?
Today, my work sits at the intersection of Product Design, AI Product Design, and Human-AI Interaction — combining practical product experience with a growing research focus on how people interact and collaborate with intelligent systems.
Certificates & professional development in AI and Human-Centered Design.